Clients do not pay their fees, particularly when they have past due amounts, reducing potential revenue.
Institute a contingency management program to provide an incentive for clients to pay their fees.
CAP Quality Care of Westbrook, Maine reclaimed $2000 in overdue balances for Opioid Treatment by instituting a contingency management program for clients who made payments on back balances or current fees. Everyone who makes a payment is entered into a monthly drawing for a $25 gift card to a local restaurant or department store.
- Using contingency management to encourage clients to pay fees helps prevent them from withdrawing from the program for financial reasons.
Percentage of client fees and co-pay dollars charged that are collected
Data Collection Form