Improve access and retention
NIATx began in 2003 with the question: Could the strategies used to improve processes in manufacturing and other industries be used to improve services in substance use disorder treatment settings?
The answer was a resounding “Yes!”
Treatment organizations participating in the original NIATx projects made dramatic improvements in treatment admissions and continuation while reducing no-shows and waiting time.
The premise of gradual improvement over time guides the NIATx model. Improvement isn’t usually accomplished by one big change; it’s a series of smaller changes, tested and implemented one at a time, that add up to a big impact.
The original NIATx projects concentrated on basic customer services areas that were affecting access to and retention in treatment. That focus on the customer continues to make a difference in the way NIATx helps organizations in diverse fields improve their services today.