Walk-through
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A walk-through is a tool to help you experience a process from your customer’s perspective.
Walk-through Instructions
Benefits:
• Helps you get closer to NIATx Principle #1: Understand and involve the customer.
• Allows you to see and feel what the process is really like for the customer.
• Shines a light on what is working and not working in the process.
• Provides an opportunity for front-line employees working in the process to share their ideas for improving the process for both the customer and staff.